Cancellation policy

What you are buying

EMILY memberships (EMILY Basic, $2.00 a month or $20.00 a year, and EMILY Full, $10.00 a month) are digital memberships. Nothing is shipped. Your membership renews automatically at the same price, every month or every year depending on the plan you chose, and the saved payment method is charged at each renewal until you cancel.

How to cancel (any time)

You can cancel at any time, in whichever way is easiest for you:

  • Online: sign in to your customer account on amplifyaccessibility.org, open your subscription, and choose Cancel subscription.
  • Email: write to info@amplifyaccessibility.org from the email address on your membership and say you want to cancel.
  • Phone: call 559-492-6329.

We will confirm your cancellation by email. Cancelling by email or phone takes effect as soon as we receive your request, even if it takes us a little time to confirm it.

What happens after you cancel

  • You keep full access until the end of the period you already paid for. After that, your account moves to the free plan. Your saved information is not deleted.
  • You will not be charged again after you cancel.
  • You can restart a membership at any time.

Refunds

Because access continues through the paid period, we do not give partial refunds for unused days, except where the law requires a refund. If you were charged by mistake, or charged after you cancelled, contact us and we will refund that charge.

Failed payments

If a renewal payment fails, we will try again and let you know by email. If payment still can't be collected, your membership ends and your account moves to the free plan.

Reminders and price changes

For yearly memberships, we will email you a reminder before the renewal date. We will tell you before any price change, and you can cancel before the new price applies.

Accessibility and accommodations

If anything about signing up, managing, or cancelling your membership is hard to use with your disability, we will help. To request an accommodation (for example, help by phone, a large-print or Braille copy of this policy, or cancelling for you), email info@amplifyaccessibility.org or call 559-492-6329 and tell us what you need. There is no charge for accommodations.

EMILY is not a lawyer

EMILY gives general information and help with forms. She does not give legal advice and does not represent you.

Contact

Amplify Accessibility Green Tech Coalition, 1004 San Jose Ave, Building 101, Clovis, CA 93612. Email info@amplifyaccessibility.org. Phone 559-492-6329.